FAQ and SUPPORT

Issues Completing Orders

Last Updated: Jan 05, 2017 10:50AM PST
Here are some measures to ensure a smooth transaction and purchasing experience on Spigen.com. If you have experienced an error while purchasing (such as "Transaction declined, gateway rejected"), please try the following steps. We have found that these solutions solve a majority of our purchasing issues:

  • Try using a different web browser when making a purchase
  • Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted into your banking records
  • If you have moved within the last 5 years, it is possible it is not recognizing your new address
  • Please verify with your bank or credit union if they support AVS
  • If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted

Contact Us

cs@spigen.com
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