FAQ and SUPPORT

Policy on Lost or Delayed Shipping

Last Updated: Jan 04, 2017 09:10AM PST

We are not responsible for any lost or stolen item after the package has been confirmed as delivered. To prevent your package from getting lost, please make sure to double check the shipping addresses to ensure correct delivery.
 

If the item returns to us due to incorrect shipping information, we will notify the customer that the package has been returned. Our team will automatically refund our customer for the purchase; however, shipping and handling charges are non-refundable.


We do not guarantee the delivery time. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. Please refer to the terms and conditions of the United States Postal Service and FedEx® regarding delivery delays. We recommend our domestic First Class customers to expect up to 7-business days in case of delays by USPS. 

Some Express packages may receive reimbursement in accordance to the USPS and FedEX policies.
 

We will try our best to ship out the purchased item within 1 or 2 Business days.
Most tracking information will update within 24-48 hours after the shipment leaves our facilities.
 

If no updates are made on your tracking information after 48 hours, please contact our customer support for more assistance.

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cs@spigen.com
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