FAQ and SUPPORT

Available Shipping Methods (International)

Last Updated: Jan 04, 2017 11:34AM PST

USPS

  • First Class Mail International: Varies by destination. (Tracking may be unavailable for this method)
  • First Class Priority International: Typically 6-10 Business Days (excluding varying Custom hold time- Tracking is provided)

FedEX
  • FedEx International  Economy ® : Time-definite delivery typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico). From the U.S. to more than 215 countries and territories.
  • FedEx International Priority ® :Time-definite delivery typically in 1, 2 or 3 business days. From the U.S. to more than 220 countries and territories, and to the U.S. from more than 220 countries and territories.


*FedEx Fees: Your shipment may incur fees in addition to its base rate. See the FedEx Express Terms and Conditions / FedEx Ground Tariff for more information here.

DHL

  • DHL Express: Time-sensitive delivery typically in 1-3 business days.

*May be subject to a customs duty / taxes. For more information, click here. 


Please note: 
  • Timely delivery is subject to the Terms of Service of the courier. 
  • There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements.
  • While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company, USPS (or the Post Office of the country for international shipments), FedEx®, and DHL. We agree to the terms and conditions of USPS, FedEX, and DHL.
  • The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees.

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