FAQ and SUPPORT

Policy on Lost or Delayed Packages

Last Updated: Jan 04, 2017 09:18AM PST
We are not responsible for any lost or stolen item after the package has been confirmed as delivered. To prevent your package from getting lost, please make sure to double check the shipping addresses to ensure correct delivery.

If the item returns to us due to incorrect shipping information, we will notify the customer that the package has been returned. Our team will automatically refund our customer for the purchase; however, shipping and handling charges are non-refundable.

We do not guarantee the delivery time. While most packages will arrive on time, there may be circumstances and possible delays that our carriers may experience. Please refer to the terms and conditions of the United States Postal Service, FedEx®, and DHL regarding delivery delays.

We will try our best to ship out the purchased item within 1 or 2 Business days.
Most tracking information will update within 24-48 hours after the shipment leaves our facilities.

First Class International packages may or may not provide tracking information. If no updates are made on your tracking information after 48 hours, please contact our customer support for more assistance.

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