FAQ and SUPPORT

Wrong Items Received

Last Updated: Jan 04, 2017 01:22PM PST

We sincerely apologize for sending the wrong item!

We do our best to get all the orders right the first time, and our goal is to ensure the highest satisfaction to all our customers! There are infrequent cases when we get orders mixed up because of the high volumes of orders we receive each day, but you do not have to worry! We are here to help, and our customer representatives will be more than happy to help. 
 

What you need to do:
  1. Send us a photo of the wrong item that you received to our customer service or email to: support@spigen.com
  2. In your Subject Line, include: "Wrong Item Received"
  3. We will send the correct item out as soon as we can!


If you would like a refund instead, simply return all the wrong items or the entire order back to us for a full refund! All items have to be returned for the full refund desired. For orders with multiple items, if you decide to keep some items and return the rest, partial refunds will be credited back to your account.

Contact Us

cs@spigen.com
https://cdn.desk.com/
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