FAQ and SUPPORT

Orders and Billing

  • Accepted Payment Options

    The payment options that we accept are: Credit Cards (Visa, Mastercard, Discover, and American Express) D...

    Dec 29, 2016 08:51AM PST
  • Processing and Ship Out Time

    Once you place an order with us, we do our best to try and ship out your orders as soon as we can. Our average...

    Dec 29, 2016 08:52AM PST
  • How to check your Order Status

    If you set up an account with us, you are able to view and track the status of your order! Just log into your ...

    Jan 05, 2017 10:04AM PST
  • How long will it take for my payment to be processed?

    Most order payments will be processed and authorized within the next business day. Once an order is submitted...

    Jan 05, 2017 10:12AM PST
  • Issues Completing Orders

    Here are some measures to ensure a smooth transaction and purchasing experience on Spigen.com. If you have exp...

    Jan 05, 2017 10:50AM PST
  • What is a back-order item? A pre-order item? When will it be shipped?

    Back-Order Item: This is a product that has already been released, but is currently out of stock. Pre-Order I...

    Jan 05, 2017 09:11AM PST
  • Orders on Hold

    If your order is on hold, there might be a few reasons why it is not processing: The payment information ne...

    Dec 29, 2016 08:58AM PST
  • Why am I being asked to verify my order?

    Your order may be put on hold to protect and serve our customers better. This is one of our methods to prevent...

    Jan 05, 2017 10:15AM PST
  • Country Limitation on PayPal

    Here's a link to all the countries that PayPal services: https://www.paypal.com/webapps/mpp/country-worldwide...

    Jan 05, 2017 10:34AM PST

Contact Us

cs@spigen.com
https://cdn.desk.com/
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