FAQ and SUPPORT

International Shipping

  • Available Shipping Methods (International)

    USPS First Class Mail International: Varies by destination. (Tracking may be unavailable for this method)...

    Jan 04, 2017 11:34AM PST
  • Order Processing Time

    Order Process Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purc...

    Jan 04, 2017 03:49PM PST
  • Shipping Costs (International)

    Shipping costs differ by the carrier, method, and weight of the package. You can find an estimate of the ship...

    Dec 29, 2016 10:35AM PST
  • First Class International Package

    Our First Class International Mail is our most economic shipping rate for International Orders. Some countries...

    Dec 29, 2016 10:40AM PST
  • Policy on Lost or Delayed Packages

    We are not responsible for any lost or stolen item after the package has been confirmed as delivered. To preve...

    Jan 04, 2017 09:18AM PST
  • Split Shipping

    If one or more of your items in the order are Pre-Ordered or Back-Ordered, we are unable to do split orders at...

    Dec 29, 2016 10:51AM PST
  • Pre-Order Shipping Information

    Many of our customers may get confused regarding pre-orders. Pre-orders are items that are currently not in s...

    Jan 04, 2017 10:26AM PST
  • Customs, Duty Taxes, and other Additional Charges

    Please know when purchasing any goods online, some or all of these goods may not originate in the country you ...

    Jan 04, 2017 10:31AM PST
  • Countries that We Ship to

    If the the United States Postal Service, FedEX, or DHL is able to deliver to your country, then we will be abl...

    Dec 29, 2016 11:00AM PST
  • Packages Marked as Delivered or with the Wrong Date

    Our carriers with the United States Postal Service, FedEx, and DHL do their best to ensure that all of your pa...

    Jan 04, 2017 11:24AM PST

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